Abrechnungsbedingungen Bedingungen

These terms apply when you use our website, book a stay with us, arrange an experience through us, or receive messages from us. We have tried to write them plainly. If anything is unclear, write to reservations@vivo-hospitality.com Und wir werden es erklären.

01Über diese Begriffe

By using vivo-hospitality.com or booking with us, you agree to these terms. If you do not agree, please do not use the site or book with us.

When you book a stay, you will also receive a rental agreement for that specific property. It sets out the dates, price, house rules, deposit and cancellation policy for your booking. Wenn das Mietvertrag und diese Bedingungen widersprechen, gewinnt das Mietvertrag. für diese Buchung.

Wie wir Ihre persönlichen Daten verarbeiten, wird in einem separaten Dokument beschrieben. Datenschutzerklärung.

Ich akzeptiere diese Bedingungen. By completing a booking, you confirm that you accept these terms and your rental agreement.

Sprache. These terms are available in English and Spanish. If the two versions differ, the version more favourable to you applies.

02Wer wir sind

Vivo betreibt sein Geschäft über zwei separate Unternehmen, die denselben Namen tragen:

The company responsible for your booking is the one for the country where the property is located. In these terms, “Vivo”, “we” and “us” mean that company.

We manage homes on behalf of their owners. For most properties, we act as the owner’s agent: we market the home, take bookings, collect payment and look after guests, but the owner owns the property.

03Verwendung der Website

Genauigkeit. We work to keep descriptions, photos, amenities, prices and availability accurate. Photos show a property as it was when photographed; furnishings and décor may change. Errors can happen. If a price or detail is clearly wrong, we may correct it before confirming your booking.

Verfügbarkeit und Preise. Prices shown on the site are subject to confirmation at checkout. Taxes and fees are shown before you pay.

Akzeptable Nutzung. Please do not use the site to break the law, send spam, attempt to access systems you are not authorised to access, copy our content in bulk, or interfere with how the site works.

Unsere Inhalte. The text, photos, logos and design on this site belong to Vivo or to the people who licensed them to us. You may share links and view the site for personal use. Please do not reuse our content commercially without written permission.

Links zu anderen Websites. Some pages link to other websites, including booking and tour partners. We are not responsible for their content or their terms.

Verfügbarkeit der Website. We aim to keep the site running, but it may be unavailable at times for maintenance or reasons outside our control.

04Buchung eines Aufenthalts

Wer buchen kann. The person booking must be an adult, must meet the minimum age set out in the rental agreement, and must stay at the property for the booking. You are responsible for everyone in your group following these terms and the house rules.

Wenn eine Buchung bestätigt wird. A booking is confirmed when you receive a written confirmation from us and the required payment has been received. A request or quote is not a confirmed booking.

Details und Identifikation des Gastes. We may ask for the names of everyone staying, a copy of the lead guest’s government ID, and a signed rental agreement before check-in. Some properties, gated communities and local authorities require this. If you do not provide it, we may cancel the booking under the cancellation policy.

Belegung. The number of guests may not exceed the maximum shown for the property. Visitors who are not registered guests need our approval in advance.

Ein kurzer Aufenthalt, keine Mietverträge. Every booking is a short-term, transient stay for the dates booked. It does not create a lease or tenancy, and the property does not become your residence. For Florida properties, guests are transient guests of a public lodging establishment under Chapter 509 of the Florida Statutes.

Gleiche Behandlung. We welcome guests of every race, colour, religion, national origin, sex, sexual orientation, gender identity, disability, age and familial status, and we do not refuse bookings on any of these grounds.

Buchung über eine andere Plattform. If you booked through Airbnb, Vrbo, Booking.com or a similar platform, that platform’s terms, payment rules and cancellation policy apply to your booking alongside the house rules.

05Zahlungen, Einzahlungen und Stornierungen

Zahlung. The payment schedule is shown at checkout and in your rental agreement. If a payment is not received on time, we may cancel the booking under the cancellation policy. Card payments are processed securely by our payment provider; we do not store your full card number on our own systems.

Steuern und Gebühren. Every price we show for a stay includes all mandatory fees, such as cleaning or service fees. Government lodging taxes may be shown separately. Before you pay, we show the total amount, what each fee is for, and whether it is refundable.

Kaution oder Schadensversicherung. Some properties require a refundable security deposit, a card hold, or a damage protection fee, shown at checkout. We refund deposits after check-out on the timeline set out in your rental agreement, less any charges for damage, missing items, extra cleaning or rule violations. We will tell you what was charged and why.

Stornierungen durch Sie. The cancellation policy for your property is shown at checkout and in your rental agreement. We strongly recommend travel insurance.

Stornierungen durch uns. If we must cancel a confirmed booking because the property becomes unavailable, we will offer you a comparable property if one is available, or a full refund of what you paid us. We are not responsible for other travel costs such as flights, unless the law requires it.

Verschillene Ereignisse, die außerhalb der Kontrolle von jedermann liegen. If a hurricane, government order, or similar event makes a stay impossible, we will work with you on new dates or a refund in line with your rental agreement and the law where the property is located.

06Während Ihres Aufenthalts

Check-in und Check-out. Times are shown in your rental agreement. Early check-in or late check-out needs our approval and may carry a fee.

Hausregeln. Each property has house rules covering things like quiet hours, parking, pool use and trash. They form part of your booking. Rules set by a condominium or homeowners’ association also apply.

Partys und Veranstaltungen. No parties, events or gatherings beyond the registered guests unless we approve in writing in advance.

Rauchen. No smoking or vaping of any kind inside the properties. Outdoor smoking is allowed only where the house rules permit it.

Haustiere. No pets unless the property is listed as pet-friendly and you have told us in advance. Service animals are welcome as required by law.

Pools, Strände und Außenbereiche. Pools and hot tubs are not supervised. Use them at your own risk and never leave children unattended near water.

Probleme während Ihres Aufenthalts. Tell us promptly by phone or WhatsApp if something is not working. We will do our best to fix it quickly. Please report problems during your stay, not after check-out, so we have a chance to put them right. If you find any damage when you arrive, tell us within 24 hours of check-in, with photos if you can, so you are not charged for it.

Unser Zugang. We or our staff may enter the property during your stay for maintenance, repairs or emergencies. Except in an emergency, we will contact you first.

Frühzeitiges Ende des Aufenthalts. If a guest seriously or repeatedly breaks these terms or the house rules, for example by holding an unapproved party, exceeding occupancy or causing damage, we may end the stay and ask everyone to leave. We will refund the prepaid nights you have not yet used, as Florida law requires for Florida properties. Charges for damage or rule violations are handled separately under section 07.

07Schäden und Haftung für die Immobilie

Please leave the property in the condition you found it, allowing for normal wear and tear. You are responsible for damage, loss or extra cleaning caused by you or anyone in your group or invited by you. We may charge these costs to your deposit or payment method, with receipts or photos available on request.

Please keep valuables in the safe where one is provided. We are not responsible for loss of or damage to guests’ personal belongings, unless it was caused by our negligence.

08Erfahrungen und Dienstleistungen von Drittanbietern

Touren und Aktivitäten auf unserer Seite mit Erlebnissen. Many tours and activities shown on our site are sold and operated by third parties, including through our partner Viator. When you book one, your contract is with Viator and the tour operator, and their terms, prices and cancellation policies apply. Vivo may earn a commission on these bookings at no extra cost to you.

Concierge-Service. When our team arranges a service for you, such as a private chef, yacht charter, driver or golf booking, the service is provided by an independent local provider. We choose providers carefully and will help if something goes wrong, but the provider is responsible for delivering the service. The price, payment terms and cancellation terms will be confirmed to you before you commit.

Ihre Sicherheit bei Aktivitäten. Some activities, such as boating, water sports and off-road tours, carry risk. Follow the provider’s safety instructions and consider whether an activity suits your group’s health and abilities.

09Eigentümer und Partner

Die Eigentümer. Information on our Owners page, revenue estimates and audits are provided to help you decide whether to work with us. Estimates are projections based on market data, not guarantees of income. A management relationship begins only when we both sign a management agreement, and that agreement governs the services, fees and responsibilities. Access to the owner portal is subject to the management agreement.

Partner. Providers who apply to join our partner network through the Partners page are not working with us until we both agree terms in writing.

10Textnachrichten (SMS)

Wenn Sie uns Ihre Mobiltelefonnummer mitteilen und der Empfang von SMS-Nachrichten zustimmen, gelten diese Bedingungen für Sie. Vivo Hospitality Textnachrichtensystem.

• Was wir senden. Antworten auf Ihre Anfragen, Buchungs- und Aufenthaltsaktualisierungen, Aktualisierungen der Serviceleistungen des Eigentümers sowie gelegentliche Marketingmitteilungen zu unseren Immobilien und Dienstleistungen, sofern Sie diese ausdrücklich akzeptiert haben.
• Frequenz. Die Häufigkeit der Nachrichten variiert je nach Ihrer Anfrage oder Buchung.
• Kosten. Je nach Ihrem Mobilfunkplan können Daten- und SMS-Gebühren anfallen.
• Abmeldung. Antworten STOPS Um die Nachrichtenabfrage zu stoppen. Wir senden Ihnen eine Nachricht, in der wir bestätigen, dass Sie die Abmeldung vorgenommen haben. Sie können die Abmeldung wieder aufnehmen, indem Sie antworten. START.
• Hilfe. Antworten Hilfe Um Hilfe zu erhalten, kontaktieren Sie uns unter reservations@vivo-hospitality.com oder +1 (231) 278-4900.
• Die Zustimmung ist optional. Die Annahme von Textnachrichten ist keine Voraussetzung für die Buchung oder den Kauf.
• Ihre Mobilfunkdaten. Wir verkaufen oder teilen Ihre Mobilfunknummer oder Ihre Informationen zur Abbestellung von SMS-Nachrichten nicht an Dritte oder Tochterunternehmen für deren Marketingzwecke. Siehe unsere Datenschutzerklärung. Datenschutzerklärung.
• Lieferung. Mobilfunkbetreiber haften nicht für verspätete oder nicht gelieferte Nachrichten.

11Bewertungen und Inhalte, die Sie uns senden

We welcome honest reviews. By submitting a review or photo to us, you allow us to display it on our website and marketing, with your first name and the month of your stay. You keep ownership of what you wrote. We may decline to publish or may remove content that is unlawful, abusive, or shares other people’s private information.

12Grenzen unserer Verantwortung

We take care in managing our properties and arranging services, but we cannot control everything. To the extent the law allows:

• Wir haften nicht für Verluste, die durch Ereignisse außerhalb unserer angemessenen Kontrolle verursacht werden, wie z. B. schwere Wetterbedingungen, Strom- oder Wasserunterbrechungen durch Versorgungsunternehmen, staatliche Maßnahmen oder Bauarbeiten in der Nähe eines Objekts.
• Wir haften nicht für indirekte Verluste, wie zum Beispiel verlorene Einnahmen, verpasste Flüge oder andere Reisekosten, es sei denn, dies ist gesetzlich vorgeschrieben.
• Unsere gesamte Verantwortung gegenüber Ihnen für eine Buchung ist auf den Betrag begrenzt, den Sie für diese Buchung bezahlt haben.

Nothing in these terms limits our responsibility for injury or death caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Your rights under consumer protection law, including Florida law and the Dominican Republic’s Ley 358-05, are not affected. Any part of this section that such law does not allow will not apply to you.

13Streitigkeiten und anzuwendendes Recht

Wenn etwas schiefgeht, kontaktieren Sie uns bitte zuerst unter reservations@vivo-hospitality.com. Most issues can be resolved directly, and we will respond within 5 business days. Guests of Dominican Republic properties may also contact Pro Consumidor, the Dominican consumer protection agency.

• Immobilien in Florida und die Nutzung dieser Website: Diese Bedingungen unterliegen den Gesetzen des Bundesstaates Florida, und Streitigkeiten werden von den Gerichten des Broward County, Florida, entschieden.
• Immobilien in der Dominikanischen Republik: Diese Bedingungen unterliegen den Gesetzen der Dominikanischen Republik, und Streitigkeiten werden von den zuständigen Gerichten der Dominikanischen Republik beigelegt.

Sollte ein Teil dieser Bedingungen nichtig sein, bleiben die übrigen Bestimmungen weiterhin in Kraft.

14Änderungen an diesen Bedingungen

We may update these terms from time to time. We will post the new version on this page and change the effective date at the top. The terms in effect when you made your booking apply to that booking.

15Kontaktieren Sie uns