Voorwaarden Voorwaarden

These terms apply when you use our website, book a stay with us, arrange an experience through us, or receive messages from us. We have tried to write them plainly. If anything is unclear, write to reservations@vivo-hospitality.com en we zullen het uitleggen.

01Over deze voorwaarden

By using vivo-hospitality.com or booking with us, you agree to these terms. If you do not agree, please do not use the site or book with us.

When you book a stay, you will also receive a rental agreement for that specific property. It sets out the dates, price, house rules, deposit and cancellation policy for your booking. Als de huurovereenkomst en deze voorwaarden niet overeenkomen, heeft de huurovereenkomst de overhand. voor die boeking.

Hoe wij omgaan met uw persoonlijke gegevens, wordt afzonderlijk beschreven in onze Privacybeleid.

Ik accepteer deze voorwaarden. By completing a booking, you confirm that you accept these terms and your rental agreement.

Taal. These terms are available in English and Spanish. If the two versions differ, the version more favourable to you applies.

02Wie wij zijn

Vivo opereert via twee afzonderlijke bedrijven die dezelfde naam hebben:

The company responsible for your booking is the one for the country where the property is located. In these terms, “Vivo”, “we” and “us” mean that company.

We manage homes on behalf of their owners. For most properties, we act as the owner’s agent: we market the home, take bookings, collect payment and look after guests, but the owner owns the property.

03Het gebruik van de website

Nauwkeurigheid. We work to keep descriptions, photos, amenities, prices and availability accurate. Photos show a property as it was when photographed; furnishings and décor may change. Errors can happen. If a price or detail is clearly wrong, we may correct it before confirming your booking.

Beschikbaarheid en prijzen. Prices shown on the site are subject to confirmation at checkout. Taxes and fees are shown before you pay.

Toegestane gebruik. Please do not use the site to break the law, send spam, attempt to access systems you are not authorised to access, copy our content in bulk, or interfere with how the site works.

Onze content. The text, photos, logos and design on this site belong to Vivo or to the people who licensed them to us. You may share links and view the site for personal use. Please do not reuse our content commercially without written permission.

Links naar andere sites. Some pages link to other websites, including booking and tour partners. We are not responsible for their content or their terms.

Beschikbaarheid van de site. We aim to keep the site running, but it may be unavailable at times for maintenance or reasons outside our control.

04Boek een verblijf

Wie kan boeken?. The person booking must be an adult, must meet the minimum age set out in the rental agreement, and must stay at the property for the booking. You are responsible for everyone in your group following these terms and the house rules.

Wanneer een boeking bevestigd is. A booking is confirmed when you receive a written confirmation from us and the required payment has been received. A request or quote is not a confirmed booking.

Gegevens en identificatie van de gast. We may ask for the names of everyone staying, a copy of the lead guest’s government ID, and a signed rental agreement before check-in. Some properties, gated communities and local authorities require this. If you do not provide it, we may cancel the booking under the cancellation policy.

Bezetting. The number of guests may not exceed the maximum shown for the property. Visitors who are not registered guests need our approval in advance.

Een kort verblijf, geen huurcontract. Every booking is a short-term, transient stay for the dates booked. It does not create a lease or tenancy, and the property does not become your residence. For Florida properties, guests are transient guests of a public lodging establishment under Chapter 509 of the Florida Statutes.

Gelijke behandeling. We welcome guests of every race, colour, religion, national origin, sex, sexual orientation, gender identity, disability, age and familial status, and we do not refuse bookings on any of these grounds.

Boeking via een andere platform. If you booked through Airbnb, Vrbo, Booking.com or a similar platform, that platform’s terms, payment rules and cancellation policy apply to your booking alongside the house rules.

05Betalingen, stortingen en annuleringen

Betaling. The payment schedule is shown at checkout and in your rental agreement. If a payment is not received on time, we may cancel the booking under the cancellation policy. Card payments are processed securely by our payment provider; we do not store your full card number on our own systems.

Belastingen en toeslagen. Every price we show for a stay includes all mandatory fees, such as cleaning or service fees. Government lodging taxes may be shown separately. Before you pay, we show the total amount, what each fee is for, and whether it is refundable.

Waarborgsom of schadeverzekering. Some properties require a refundable security deposit, a card hold, or a damage protection fee, shown at checkout. We refund deposits after check-out on the timeline set out in your rental agreement, less any charges for damage, missing items, extra cleaning or rule violations. We will tell you what was charged and why.

Annuleringen door u. The cancellation policy for your property is shown at checkout and in your rental agreement. We strongly recommend travel insurance.

Annuleringen door ons. If we must cancel a confirmed booking because the property becomes unavailable, we will offer you a comparable property if one is available, or a full refund of what you paid us. We are not responsible for other travel costs such as flights, unless the law requires it.

Evenementen die buiten ieders controle liggen. If a hurricane, government order, or similar event makes a stay impossible, we will work with you on new dates or a refund in line with your rental agreement and the law where the property is located.

06Tijdens uw verblijf

Inchecken en uitchecken. Times are shown in your rental agreement. Early check-in or late check-out needs our approval and may carry a fee.

Huisregels. Each property has house rules covering things like quiet hours, parking, pool use and trash. They form part of your booking. Rules set by a condominium or homeowners’ association also apply.

Partijen en evenementen. No parties, events or gatherings beyond the registered guests unless we approve in writing in advance.

Roken. No smoking or vaping of any kind inside the properties. Outdoor smoking is allowed only where the house rules permit it.

Huisdieren. No pets unless the property is listed as pet-friendly and you have told us in advance. Service animals are welcome as required by law.

Zwembaden, stranden en buitenruimtes. Pools and hot tubs are not supervised. Use them at your own risk and never leave children unattended near water.

Problemen tijdens uw verblijf. Tell us promptly by phone or WhatsApp if something is not working. We will do our best to fix it quickly. Please report problems during your stay, not after check-out, so we have a chance to put them right. If you find any damage when you arrive, tell us within 24 hours of check-in, with photos if you can, so you are not charged for it.

Onze toegang. We or our staff may enter the property during your stay for maintenance, repairs or emergencies. Except in an emergency, we will contact you first.

Vervroegde beëindiging van een verblijf. If a guest seriously or repeatedly breaks these terms or the house rules, for example by holding an unapproved party, exceeding occupancy or causing damage, we may end the stay and ask everyone to leave. We will refund the prepaid nights you have not yet used, as Florida law requires for Florida properties. Charges for damage or rule violations are handled separately under section 07.

07Schade en aansprakelijkheid voor de eigendommen

Please leave the property in the condition you found it, allowing for normal wear and tear. You are responsible for damage, loss or extra cleaning caused by you or anyone in your group or invited by you. We may charge these costs to your deposit or payment method, with receipts or photos available on request.

Please keep valuables in the safe where one is provided. We are not responsible for loss of or damage to guests’ personal belongings, unless it was caused by our negligence.

08Ervaringen en diensten van derden

Tochten en activiteiten op onze pagina met ervaringen. Many tours and activities shown on our site are sold and operated by third parties, including through our partner Viator. When you book one, your contract is with Viator and the tour operator, and their terms, prices and cancellation policies apply. Vivo may earn a commission on these bookings at no extra cost to you.

Concierge-diensten. When our team arranges a service for you, such as a private chef, yacht charter, driver or golf booking, the service is provided by an independent local provider. We choose providers carefully and will help if something goes wrong, but the provider is responsible for delivering the service. The price, payment terms and cancellation terms will be confirmed to you before you commit.

Uw veiligheid tijdens activiteiten. Some activities, such as boating, water sports and off-road tours, carry risk. Follow the provider’s safety instructions and consider whether an activity suits your group’s health and abilities.

09Eigenaars en partners

Eigenaars. Information on our Owners page, revenue estimates and audits are provided to help you decide whether to work with us. Estimates are projections based on market data, not guarantees of income. A management relationship begins only when we both sign a management agreement, and that agreement governs the services, fees and responsibilities. Access to the owner portal is subject to the management agreement.

Partners. Providers who apply to join our partner network through the Partners page are not working with us until we both agree terms in writing.

10Tekstberichten (SMS)

Als u ons uw mobiele nummer geeft en akkoord gaat met het ontvangen van sms-berichten, zijn deze voorwaarden van toepassing op deze sms-berichten. Vivo Hospitality programma voor tekstberichten.

• Wat we versturen. Antwoorden op uw vragen, updates over boeking en verblijf, updates van de eigenaar en, alleen als u daar apart toestemming voor hebt gegeven, occasionele marketingberichten over onze accommodaties en diensten.
• Frequentie. De frequentie van de berichten verschilt afhankelijk van uw vraag of boeking.
• Kosten. Afhankelijk van uw mobiele abonnement kunnen er kosten in rekening worden gebracht voor berichten en data.
• Afmelden. Antwoord STOP Om berichten te stoppen met ontvangen. We sturen een bericht dat bevestigt dat u de opt-out hebt aangevraagd. U kunt uw toestemming weer inroepen door te antwoorden. START.
• Hulp nodig. Antwoord HULP Voor hulp of neem contact met ons op reservations@vivo-hospitality.com of +1 (231) 278-4900.
• De toestemming is facultatief. Het accepteren van het ontvangen van sms-berichten is geen voorwaarde voor het boeken of voor een aankoop.
• Uw mobiele gegevens. Wij verkopen of delen uw mobiele telefoonnummer of informatie over uw instemming met sms-berichten niet met derden of gelieerde bedrijven voor hun marketingdoeleinden. Zie onze Privacybeleid.
• Levering. Mobiele aanbieders zijn niet aansprakelijk voor vertraagde of niet bezorgde berichten.

11Recensies en inhoud die u ons stuurt

We welcome honest reviews. By submitting a review or photo to us, you allow us to display it on our website and marketing, with your first name and the month of your stay. You keep ownership of what you wrote. We may decline to publish or may remove content that is unlawful, abusive, or shares other people’s private information.

12Beperkingen op onze verantwoordelijkheid

We take care in managing our properties and arranging services, but we cannot control everything. To the extent the law allows:

• Wij zijn niet verantwoordelijk voor verliezen die worden veroorzaakt door gebeurtenissen die buiten onze redelijke controle vallen, zoals zware weersomstandigheden, stroom- of waterstoringen van nutsbedrijven, overheidsmaatregelen of bouwwerkzaamheden in de buurt van een woning.
• Wij zijn niet verantwoordelijk voor indirecte verliezen, zoals verloren inkomsten, gemiste vluchten of andere reiskosten, tenzij de wet dit vereist.
• Onze totale verantwoordelijkheid jegens u voor elke boeking is beperkt tot het bedrag dat u aan ons heeft betaald voor die boeking.

Nothing in these terms limits our responsibility for injury or death caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Your rights under consumer protection law, including Florida law and the Dominican Republic’s Ley 358-05, are not affected. Any part of this section that such law does not allow will not apply to you.

13Geschillen en toepasselijk recht

Als er iets misgaat, neem dan eerst contact met ons op via reservations@vivo-hospitality.com. Most issues can be resolved directly, and we will respond within 5 business days. Guests of Dominican Republic properties may also contact Pro Consumidor, the Dominican consumer protection agency.

• Onroerend goed in Florida en het gebruik van deze website: Deze voorwaarden zijn onderhevig aan de wetten van de staat Florida en geschillen zullen worden beslecht door de rechtbanken van Broward County, Florida.
• Onroerend goed in de Dominicaanse Republiek: Deze voorwaarden zijn onderworpen aan de wetten van de Dominicaanse Republiek en geschillen zullen worden beslecht door de bevoegde rechtbanken van Dominicaanse Republiek.

Indien een deel van deze voorwaarden niet rechtsgeldig is, blijft de rest van deze voorwaarden van kracht.

14Wijzigingen in deze voorwaarden

We may update these terms from time to time. We will post the new version on this page and change the effective date at the top. The terms in effect when you made your booking apply to that booking.

15Neem contact op