Privacy Politica

This policy explains what personal information we collect when you contact us, request a revenue projection, or use our website — what we do with it, who we share it with, and how you can get it back, corrected, or deleted. We have written it to be read, not skimmed past. If anything here is unclear, write to us and we will explain it plainly.

01Chi siamo

Vivo Hospitality is a hospitality management group operating in two markets through two separate legal entities that share a name. Which one holds your information depends on where the property you are asking about is located. Throughout this policy we distinguish them as Vivo Florida e Vivo Repubblica Dominicana.

Together we are referred to in this policy as “Vivo”, “we” or “us”. Each entity is a controller of the information it holds — meaning it decides why and how that information is used. Where information is handled by both (for example, an enquiry that arrives through shared technology before being routed to the Dominican business), both entities are responsible for it, and either can action any request you make. You do not need to work out which one to write to: use the contact details in section 12 and we will handle it.

02Le informazioni che raccogliamo

Informazioni che ci fornite direttamente

When you submit a form on our website, respond to one of our advertisements on Facebook or Instagram, message us on WhatsApp, or email or call us, we collect:

Informazioni raccolte automaticamente

When you visit our website we collect standard technical information — IP address, browser and device type, pages viewed, referring page, and the date and time of your visit — using cookies and similar technologies, including the Meta pixel. Section 8 covers this in more detail.

Informazioni provenienti da terze parti

If you reach us through an advertisement, Meta Platforms passes us the details you entered into the ad’s form. We may also receive your details from a real-estate agent, developer or existing client who refers you to us. Where a third party gives us your information, we rely on them to have had the right to do so.

03Perché lo utilizziamo

We do not use your information to make decisions about you by automated means alone, and we do not profile you in any way that produces legal or similarly significant effects.

04Messaggi pubblicitari — e come evitarli

If you ask us for a revenue projection or otherwise enquire about our services, we will follow up. That follow-up may arrive by email, SMS or WhatsApp, and some of it is sent automatically on a schedule. We send these only where you have given us your number or address for that purpose and have expressly agreed to be contacted this way. Consent to marketing messages is never a condition of receiving the revenue projection or of doing business with us.

È possibile fermarli in qualsiasi momento e agiamo prontamente su tale richiesta:

• Email — click “unsubscribe” at the bottom of any message, or reply asking us to stop.
• SMS — Risposta STOP a qualsiasi messaggio.
• WhatsApp — risposta chiedendoci di interrompere la chiamata o di bloccare il numero.
• Qualsiasi altra cosa — email privacy@vivo-hospitality.com and we will remove you from all marketing.

Message frequency varies. Standard message and data rates from your carrier may apply. Opting out of marketing does not stop messages we need to send you about a service you have actually engaged us for — for example, a monthly owner statement.

05Con chi lo condividiamo

We do not sell your personal information, and we do not rent or trade contact lists. We share information only in these situations:

• Tra le nostre due entità. As described in section 1, an enquiry may pass between Vivo Florida and Vivo Dominican Republic so that the right team responds to you. Both are bound by this policy.
• I fornitori di servizi che gestiscono i nostri sistemi. Our customer-relationship and messaging platform, our email and SMS delivery providers, our website host, and our accounting software. They may only process your information to provide those services to us.
• Meta Platforms. When you submit a form inside a Facebook or Instagram advertisement, Meta collects that information and passes it to us; Meta’s own handling of it is governed by Politica sulla privacy di Meta. Il Meta pixel del nostro sito web condivide anche dati tecnici limitati relativi agli eventi con Meta (vedi sezione 8).
• Consulenti professionali. I nostri avvocati e contabili, quando ne hanno bisogno, ci forniscono consulenza.
• Autorità. Where we are required to disclose information by law, by a court, or by a competent regulator in either country.
• Un successore. If either business is sold or restructured, information may transfer to the acquirer, who would remain bound by this policy until they gave you notice of any change.

We do not share your information with property developers, real-estate agents or other third parties for their own marketing purposes.

06Dove vengono conservate le vostre informazioni

Because we operate in both countries, your information may be stored and processed in the United States, in the Dominican Republic, or in both. Our shared technology systems are contracted through Vivo Florida and are hosted primarily in the United States; records relating to Dominican properties and clients are also held in the Dominican Republic.

Data-protection law in these two countries is not identical, and neither may match the law where you live. By contacting us, you understand that your information will be handled in both jurisdictions. We apply the standards in this policy to your information wherever it is held.

07Cookie e Meta Pixel

Our website uses cookies that are necessary for the site to function, and analytics and advertising cookies that help us understand how the site is used and measure our advertising. The Meta pixel tells us, in aggregate, which advertisements led to enquiries, and allows us to show follow-up advertisements to people who have already visited our site.

You can refuse or delete cookies through your browser settings; the site will still work, though some parts may be less convenient. You can control how Meta uses your activity for advertising in your Facebook or Instagram preferenze pubblicitarie.

08Per quanto tempo lo conserviamo

09I vostri diritti

Some of the rights below apply to you only if you live in a particular place, and some privacy laws only bind companies above a certain size. Rather than make you work out which apply, we extend all of the following to everyone who contacts us, regardless of where you live or whether the law requires it of us. Potete chiederci di:

• Vi dico cosa abbiamo in serbo di te, e ti consegnerò una copia.
• Corretto Qualsiasi cosa sia errata o datata.
• Elimina Le tue informazioni, se non siamo legalmente obbligati a conservarle.
• Smetta utilizzarlo per la commercializzazione, come descritto nella sezione 4.
• Contrariamente o limitando come lo usiamo.
• Rifiutarsi della “connessione” your information for cross-context behavioural advertising.

Email privacy@vivo-hospitality.com and we will respond within 30 days. We will not charge you, and we will not deny you service, charge you a different price, or give you a lower quality of service for asking.

Se si è in California

The CCPA, as amended by the CPRA, gives residents the rights to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. Our use of the Meta pixel may constitute “sharing” for cross-context behavioural advertising; you may opt out by emailing us, or by using your browser’s Global Privacy Control signal, which we honour. You may also authorise an agent to make a request on your behalf.

Se si è in un'altra parte degli Stati Uniti

Several states — including Virginia, Colorado, Connecticut, Texas and others — have enacted comprehensive privacy laws granting similar rights. Whether or not those laws apply to a business of our size, the rights listed above are available to you on the same terms.

Se si è in Canada

PIPEDA gives you the right to access your personal information and to challenge its accuracy, and the right to withdraw consent at any time, subject to legal and contractual restrictions.

Se si è nella Repubblica Dominicana

Ley No. 172-13 on the protection of personal data gives you rights of access, rectification, cancellation and opposition, which the list above reflects.

10Sicurezza

We keep your information on access-controlled systems, limit who inside Vivo can see it to those who need it, and require our service providers to maintain appropriate safeguards. No system is perfectly secure, and we cannot guarantee absolute security — but if a breach affects your information and creates a real risk to you, we will notify you and any regulator we are required to notify, within the time limits the law sets.

11I bambini

Our services are directed at property owners and are not intended for anyone under 18. We do not knowingly collect information from children, and we do not knowingly sell or share the information of anyone under 16. If you believe a child has given us information, contact us and we will delete it.

12Contattaci

For any question about this policy, or to exercise any right described in it — either entity will action your request:

13Modifiche alla presente politica

If we change how we handle personal information, we will update this page and change the effective date at the top. Where a change is significant, we will tell the people we hold contact details for directly rather than relying on you to notice.